Smoovee Skin Frequently Asked Questions
General FAQ
Do i need to make an appointment?
Unlike your traditional salons, we do not require our customers to make appointments before coming for their treatments. We prioritise in giving our customers the freedom and flexibility to walk in anytime and wherever they want at their own convenience. Simply drop by any of our outlets, purchase your preferred skin service treatment ticket. before your treatment and kindly wait for your turn. In the event there are customers ahead of you, we seek your kind understanding and patience as we operate on a first come first serve, queue basis. We will serve you as promptly as we can.
what if i am pregnant/lactating?
We seek your kind understanding that our therapists are unable to perform treatments during pregnancy or lactation for your well-being. We recommend treatments to be done after pregnancy/ lactation and completing 2 cycles of menstruation.
where are your locations?
Kindly visit our Outlets Tab to see more information regarding our locations.
who can i reach out to if i have any enquiries?
If you have further questions, kindly drop us an email at [email protected] or DM on our social media platforms @smooveeskin
Treatment FAQ
Do i need to shave before visiting smoovee skin?
We do not encourage you to shave in between your treatment sessions so as to avoid any possibility of ingrown hair concerns. However, you can have the option of shaving before coming for our treatments at the comfort of your home. Shaving before coming for your treatment sessions are not necessary as our therapists will shave for you before the treatment begins. Shaving services are free. Kindly note sun exposure should be avoided during the month before the treatment because it may result in blistering, pigmentation conditions, or scarring.
DO I HAVE TO PREPARE ANYTHING BEFORE THE TREATMENT?
It is strongly recommended not to wax, pluck or epilate unwanted hair 3 weeks before your first treatment session and in between treatment sessions. This is because our E Light Technology requires the hair root to be intact for the treatment to be effective.
HOW MANY SESSIONS IS NEEDED TO SEE RESULTS?
To achieve hairless results, the number of sessions varies from every individual as everyone possesses different skin, hair and hormone-related concerns.
Generally, you will notice a significantly slower rate of hair growth after the 3rd - 4th session. You will begin to notice hair growth slowing down and it becomes thinner and finer which are signs of progress!
Most areas will require about 8 to 10 sessions to notice obvious results. Afterwhich, you can visit us once every 4 weeks, then 5 weeks, finally 6 weeks. Overtime, the frequency of touch-ups will decrease, eventually achieving permanent results are desired areas.
Generally, you will notice a significantly slower rate of hair growth after the 3rd - 4th session. You will begin to notice hair growth slowing down and it becomes thinner and finer which are signs of progress!
Most areas will require about 8 to 10 sessions to notice obvious results. Afterwhich, you can visit us once every 4 weeks, then 5 weeks, finally 6 weeks. Overtime, the frequency of touch-ups will decrease, eventually achieving permanent results are desired areas.
i have never done hair removal before, are your treatments safe?
Rest assured, our treatments are highly safe, effective and pain-free. Our therapists are highly skilful where they are professionally trained on how to operate our equipments and cater to every customer's individual needs. If you have any prior concerns, please do not hesitate to approach our therapists and they will assist you.
is after care required after the treatment?
You will be able to return to your daily activities right after treatment. However, kindly avoid sun tanning, saunas and exfoliating treatment areas as your skin may be slightly more sensitive for up to 3 days post treatment. If you have done our skin treatments, do remember to apply sunscreen. Always remember protection is key!
HOW DO YOU CHARGE FOR YOUR TREATMENT AREAS?
Head over to Our Services page and refer to our chart guide for the recommended treatment session for each area. Kindly note as every individual skin, hair and hormone are different, the treatments needed will vary. Rest assured, our therapists will analyse your skin concern and recommend you the suggested treatment.
What is the expected duration of hair removal sessions for various body parts?
The time required for each session depends on the size of the treated area. Here's a breakdown:
Keep in mind that session lengths and frequency may vary depending on the specific region and the amount of hair present.
- Mini areas: Estimated 10 minutes
- Medium areas: Estimated 15 minutes
- Large areas: Estimated 20 minutes
- Exclusive areas: Estimated 30 minutes
Keep in mind that session lengths and frequency may vary depending on the specific region and the amount of hair present.
What is the treatment procedure?
The treatment procedure is subjected to the treatment probe of the device. Our therapists will first apply our specially formulated gel before utilizing our Diode Hair Removal device or Super E Light technology which emits the light beam onto the skin creating gliding motions to the treatment area gently.
WHAT DOES Brazillian includes?
Brazilian - includes the labia, perineum areas and crack (excluding butt)
WHAT DOES BOYZILLIAN INCLUDES?
Boyzilian - similar to Brazilian. It covers all the private areas from the front to the crack (excluding butt)
Payment FAQ
what are the payment methods at smoovee skin?
Here at Smoovee Skin, we utilise a self-payment POS machine where it only accepts cashless payment. The cashless payment includes: Nets, Nets @ Flashpay, Nets QR, Dash, Grab Pay, Paynow, Shopee Pay, Union Pay, WeChat Pay.
why are you priced so affordably?
Smoovee Skin believes in keeping the cost of services at a minimum while ensuring quality of our services and products. With affordable pricing, we are able to cater to everyone. We believe convenience is key and we d not want our customers in feeling the pressure to commit from the get-go, which is why we do not have package selling. Treatments are pay per session, no strings attached.
are there any hidden costs?
We understand how uncomfortable hard sell tactics can get. Here at Smoovee Skin, our price is transparent and there are no other hidden costs involved. All payments are made at our self ticketing payment kiosk before the start of every session, what you see on the kiosk is what you get.
what are your charges at smoovee skin?
Kindly refer to our Pricing Page to see the prices for different treatment areas. At Smoovee Skin, our services are paid per session.
